Wed 29 Jul 2009
How Can Local Small Businesses Use Social Media to Grow?
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Many people out there are using social media as an avenue to promote their businesses on a national, or even international, level. They are advertising on Facebook, building 1-on-1 customer relationships on Twitter, and blogging about their area of expertise in order to build credibility and rapport with potential clients and contacts. But can social media be used effectively to promote business on a local level? I think it can, if you combine it with an effective guerilla marketing campaign as well.
Here is an example of how I think it can be done, and I’d love feedback:
1. Start, and regularly update, a blog about your company’s industry. First of all, if you keep this frequently updated with relevant, insightful, and useful posts, it will go a very long way to establish you as an expert in your field.
2. Figure out which other social media tools your clients are using most, and develop a presence there. Different industries will have potential clients congregating in different places, so don’t just think that this means creating a Facebook or Twitter account will solve all your problems. Educate yourself on which applications and websites are most used by people in your industry, and build there. The rules from Step 1 still apply though: be relevant, insightful, and useful. This is not just an ad-fest.
3. Use face-to-face networking to bring web traffic, and eventually business. Make sure your social networking profiles and blog URL are on your business cards, and hand them out to anyone and everyone you meet. Oftentimes, if they can’t use your products/services, they will know someone who can.
4. Scratch other businesses’ backs, and hopefully they will scratch yours. Get local retailers of related products to hand out your promotional materials in exchange for endorsements and free ad copy on your blog/website. For example, “By the way, for anyone who lives in the Dallas area, check out MadeUpName Comics and Games. They carry all the latest D&D products, have a great miniatures selection, and they are super helpful, especially to newbies.”
These are all pretty basic things, and I am certain they have been done before, but I really think this is a great way for local businesses to work together to promote each other and fill everyone’s customer dance card. How have you used social media to promote your business? Do you see anything you would improve about this strategy? Do you think local, small-radius businesses can benefit from social media?
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